Job Id: 6415
Shack Shine
shackshinevic@outlook.com
July 1, 2024Victoria
British Columbia
Full Time
Shack Shine located is hiring a Home Care Services Manager for their company located at 198 Belmont Rd, Victoria, BC V9C 1B1. This position includes working at different mobile locations in and around Victoria area.
This is a full-time and permanent position
The duties of the Home Care Services Manager will be as follows
- Participate in and execute on strategic planning in order to achieve the company’s goals and objectives
- Perform outbound marketing tactics each week (specific targets i.e. property managers)
- Maximize sales and profitability by soliciting, identifying and delivering on opportunities for growth
- Implement and execute on all marketing initiatives
- Follow and execute Estimating System when generating new client quotes
- Perform and generate estimates for all qualified opportunities
- Manage and track follow up dates with detailed notes, in order to increase Success Rate (SR) and increase strength of the database
- Update & maintain commercial sales funnel on tracking sheet daily
- Track and review weekly results to manage sales ratio and job acquisition costs
- Hit budgeted quote targets
- Hit budgeted Booked $ & Booked margin targets
- Have rental equipment pre-ordered in a timely manner prior to job commencement
- Hire, retain and develop talented and passionate employees
- Upon recruitment of new technicians, conduct and oversee the initial training programs as defined by the operations manual
- Manage employees & complete performance reviews: quarterly & annually
- Provide job planning advice, instruction, and phone support to technicians to develop their problem-solving abilities and productivity level, on a daily basis
- Prepare and breakdown business plan activities to be executed daily, weekly & monthly
- Communicate and report directly to the Franchise Partners
- Review Daily Success Journal (iAuditor reports) and record any relevant updates.
- Implement and follow all company policies and procedures
Skills Required
- Working knowledge of all MS Office suite, CRM, iOS device and Google products
- Comfortable with basic finance & accounting ideas (P&L statements & receipt tracking) and overseeing customer transactions is an asset
- Must be able to supervise other staff
- Strong communication, people, administrative and organizational skills
- Strong entrepreneurial background with franchise systems or operational support experience is strongly preferred
- Background in customer service and sales will be an asset
- Ability to manage key business partner relationships will be beneficial
Education Required
- Undergraduate degree would be considered an asset
Experience Required
- Minimum of 2-3 years of experience in a related field is required
Wage and Benefits
- Wage being offered is $29.00 per hour
- Performance bonus will be issued
- Meals & Entertainment Expense will be provided
- Laptop and Phone will be provided by Shack Shine
- 3 weeks of paid vacation
Work Hours
- 7:00 a.m. to 4:00 p.m. (1-hour lunch break)
- Must be able to work evenings and weekends (when necessary due to the nature of the business with commercial work)
This position is open to indigenous persons, vulnerable youth and newcomers to Canada.
To apply, please email your resume to
